At De-ency, we are committed to providing a smooth and efficient shipping experience. This Shipping Policy outlines our procedures for processing and shipping orders, including details on shipping options, costs, and what to do if issues arise. We work closely with Prodigi, our trusted manufacturing partner, to fulfil your orders.

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1.0 Shipping Locations​

Currently only supply within the UK. No international shipping.

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2.0 Shipping Address Changes​

If you need to change the shipping address for an order that has not yet been dispatched, please email us at support@de-ency.com, and we will manually update the address for you, provided it’s not too late.

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3.0 Shipping Options and Cost

Standard shipping is provided free of charge on all orders.

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4.0 Delivery

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4.1 Production Time:
Your De-ency product is made especially for you. Our skilled artisans typically take 1-4 days to create your unique item, infusing each piece with attention to detail and quality craftsmanship.

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4.2 Delivery time:
Once your bespoke item is ready, it embarks on its journey to you. Our efficient UK-based shipping network usually delivers your package within 3-4 working days after production. This means most of our cherished customers receive their De-ency products within 7-10 days from the order date.

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5.0 Shipping Updates

We may update this Shipping Policy periodically. Any changes will be posted on our Site and will take effect immediately. Please review this policy regularly to stay informed about how we handle shipment.

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