Welcome to De-ency. These terms and conditions govern your use of our website [www.de-ency.com] (“Site”) and services. By accessing or using our Site, you agree to be bound by these terms. If you do not agree with these terms, please do not use our Site.

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1.0 Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

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2.0 Consumer Rights Compliance

Nothing in these Terms and Conditions will affect your statutory rights as a consumer under the laws of England and Wales, including the Consumer Rights Act 2015.

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3.0 GDPR Compliance

Your use of this Site and any personal information you provide to us is governed by our Privacy Policy, in compliance with the UK General Data Protection Regulation (UK GDPR). By using our Site, you consent to the processing of your personal data in accordance with our Privacy Policy.

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4.0 Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience. By using our Site, you agree to the use of cookies in accordance with our Cookies Policy.

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5.0 Dispute Resolution

In the event of a dispute, we may offer you access to an Alternative Dispute Resolution (ADR) provider to help resolve the issue out of court. We are not obliged to provide ADR but will consider its use where appropriate.

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6.0 User Accounts

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6.1 Accounts Creation

To access certain features of our Site, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information.

To create an account on our website, you must be at least 13 years old. By creating an account, you confirm that you meet this age requirement. If you are under 18 years old, you may only use the account for browsing or informational purposes and are not permitted to make purchases.

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6.2 Purchasing Products

To make a purchase on our website, you must be at least 18 years old. By placing an order, you confirm that you meet this age requirement and have the legal capacity to enter into a binding contract.

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6.3 Accounts Security

You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorised use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account details.

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6.4 Accounts Termination

We reserve the right to suspend or terminate your account if we believe you have violated these terms. You may also terminate your account at any time by contacting us at support@de-ency.com.

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7.0 Payments

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7.1 Security

All payments are processed through secure third-party providers, and we do not store your payment information on our servers.

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7.2 Payment Methods

We accept various payment methods including, but not limited to, credit/debit cards and PayPal. Payment information must be accurate and up-to-date.

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7.3 Billing Information

By providing payment information, you authorise us to charge you for the products or services you purchase. All transactions are processed securely.

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7.4 Charges and Fees

Prices are as stated on our Site and may be subject to change. Any additional fees, taxes, or charges will be clearly displayed at the point of purchase. We reserve the right to change our fees at any time.

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7.5 Refunds and Disputes

Refunds are handled in accordance with our Refund Policy. If you have a dispute regarding a charge, please contact us at support@de-ency.com within 30 days of the transaction. We will make reasonable efforts to resolve disputes in a timely manner.

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8.0 User Responsibility

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8.1 Accurate Information

You agree to provide accurate and complete information when using our Site and services. You must update your information to keep it current.

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8.2 Prohibited Activities

You agree not to engage in any unlawful or prohibited activities, including but not limited to fraud, abuse, or misuse of our payment system. Violations may result in suspension or termination of your account.

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8.3 Changes to Terms

We may update these terms and conditions from time to time. Any changes will be posted on our Site, and your continued use of our Site constitutes acceptance of the revised terms. We recommend that you review these terms periodically.